1 Introduction & Marketplace Scope
SahalPlus ("we", "our", or "us") operates a multi-service digital marketplace platform connecting customers with independent service providers across five core categories: Visa, Cargo, Tickets, Hotels, and Cars.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, utilize our marketplace tools, or register for customer or provider accounts.
2 Information We Collect
We collect information directly from you when you register, make service inquiries, or interact with platform features:
A. Customer Information
- Personal Identifiers: Full name, email address, telephone / WhatsApp number.
- Service Inquiry Details: Destination countries, travel dates, passenger counts, cargo weight/descriptions, or hotel preferences required to obtain provider quotations.
- Account Credentials: Passwords and login authentication identifiers.
B. Service Provider Information
- Business Credentials: Registered company name, business type, operational address, commercial licenses, and tax identification numbers.
- Representative Information: Name, professional position, and identity verification documents submitted during onboarding.
- Service Catalogues: Service categories offered, coverage destinations, routes, and published pricing.
3 How We Use Your Information
SahalPlus utilizes the collected information for specific operational and service facilitation purposes, including:
- Facilitating direct connections and communication between customers and selected service providers.
- Authenticating accounts, managing user profiles, and maintaining platform security.
- Conducting provider compliance and verification reviews.
- Sending transactional confirmations, order status updates, and customer support notifications.
- Analyzing aggregated marketplace performance to optimize search speed and search relevance.
4 Information Sharing With Independent Providers
When a customer submits a service request (e.g., booking an airline ticket or requesting cargo freight), we share the necessary inquiry details (name, contact number, route/service specifications) with the chosen independent provider so they can process and fulfill the request.
We do not sell, rent, or trade your personal data to third-party advertisers. We only share information with third parties where strictly required for regulatory compliance, fraud prevention, or technical infrastructure hosting.
5 Cookies & Tracking Technologies
SahalPlus uses essential cookies and local storage tokens to remember your theme preferences (Light/Dark mode), maintain active authentication sessions, and store recent search filters for seamless browsing. You can configure your browser to reject cookies, though certain interactive features may have reduced functionality.
6 Data Security Safeguards
We implement industry-standard administrative, technical, and physical security measures to protect personal information against unauthorized access, destruction, loss, or alteration. All web transmissions are encrypted utilizing HTTPS / Transport Layer Security (TLS).
7 Data Retention
We retain personal data for as long as your account is active or as necessary to fulfill marketplace transactions, resolve disputes, maintain accurate financial records, and comply with applicable statutory laws.
8 User Rights & Choices
Depending on your geographic location, you possess certain rights regarding your personal information, including:
- Access & Portability: The right to request copies of your stored data.
- Correction: The right to update or correct inaccurate profile details.
- Deletion: The right to request the erasure of your account and associated personal data.
- Opt-Out: The right to unsubscribe from marketing communications at any time.
9 Third-Party Services
Our marketplace contains links to external provider websites, social networks, and messaging services (such as WhatsApp). We do not control and are not responsible for the privacy practices or content of third-party platforms. We encourage you to review their individual privacy policies.
10 Children's Privacy
SahalPlus is intended for individuals who are at least 18 years of age or legal adults in their jurisdiction. We do not knowingly collect personal data from minors. If you believe a minor has registered an account, please contact us immediately for account termination.
11 Policy Changes & Updates
We may update this Privacy Policy periodically to reflect technological changes, marketplace feature rollouts, or evolving legal frameworks. We will notify users of material revisions by posting the updated date at the top of this document.
12 Contact SahalPlus Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or your data rights, please contact our data compliance desk:
Email: privacy@sahalplus.com
Support Desk: support@sahalplus.com
Online Inquiries: SahalPlus Contact Page